Shipping

Once you have purchased any of our products, we will inform you below about our shipping policies.

Important:

Shipping for party dresses, accessories and jewelry:

1. Shipping processing times

Once you have purchased your item, we will get to work preparing the shipment. All orders are processed within 2-3 business days (excluding weekends and holidays) after the order is placed.

2. Shipping methods and delivery time

  • Shipping to Spain (Peninsula): X to X business days | $X
  • Shipping to Spain (Balearic Islands): X to X working days | $X
  • Shipment To Spain (Canary Islands): X to X working days | $X
  • Shipping outside Spain: please consult

Shipping is handled by Correos. An email will be sent after the purchase with the order tracking.

3. Costs

Explain how shipping costs are calculated and added to the order total. If you offer a fixed shipping cost or free shipping threshold, add them here.

Example →

  • For variable shipping costs: Shipping costs for your order will be calculated and displayed at checkout.
  • For flat rate shipping: The shipping cost is a flat rate of $X for all orders, regardless of weight or destination.
    • If limitations apply, remember to specify them: The shipping cost is a flat rate of $X for all orders to [list of countries where the flat rate applies].
  • For free shipping threshold: Shipping is free for all orders over $X. For orders under $X, standard shipping costs $X.
4. Shipping restrictions

Define all limitations regarding your shipment.

Example →

  • We do not ship to PO Boxes.
  • We do not ship internationally. [either] We only ship to these countries: [list of countries].
5. Follow-up orders

Include details about order tracking.

Example → Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the company's website.

6. Damaged or lost items

Explain how you will handle any damaged or lost items.

Example → If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include providing a refund or replacement.

7. Customs and import taxes

If you are shipping internationally, please explain that there may be additional costs due to customs and import taxes. These are usually paid by the customer.

Example → Please note that customers may be responsible for paying any customs or import taxes that may apply to international orders.

Shipping for wedding dresses.

The shipping process for wedding dresses follows a different policy. Wedding dresses are high-value pieces and therefore require special preparation before they reach your hands.

Once you purchase your wedding dress, we will ensure that it is delivered to you in the best possible condition. For this reason, the process of sending the dress takes longer as we clean and condition it again so that it looks perfect on your big day.

This is the process we follow:

- Once the wedding dress has been purchased, we begin to prepare the shipment.

- We clean and condition the dress so that it reaches you in the best condition.

- We take care of reviewing it thoroughly.

- We wrap it with care and send it to your destination.

For this reason, the estimated delivery time from the moment you purchase the item until it arrives at your home is between two or three weeks. You will receive an email when the item is ready to be sent to your home.

Shipping costs for wedding dresses are as follows: